A patient messages the portal asking you to call in something for a yeast infection. Or an antibiotic for what sounds like a cold. Or a small change to a medication. You are between patients, the message is right there, and it would take ten seconds to just do it.
Don't.
That ten-second yes is how your inbox turns into a second clinic you run after hours, for free, with your license on the line.
This post is about why new plans of care and new prescriptions do not belong in the portal, and the exact boundary, plus a script, that holds the line without making you the bad guy.