Refund Policy

Last updated: Aug 21, 2026

This page summarizes Section 5 of our Terms of Purchase, which is the governing agreement for every purchase. If anything on this page appears to conflict with the Terms of Purchase, the Terms of Purchase control.

All sales are final

SignTheChart sells digital products, digital materials, access to online portals, and live events. Access is delivered immediately or shortly after payment. For that reason, all sales are final and we do not issue refunds.

This applies whether or not you have opened, downloaded, or used the product. It applies to:

Kits, bundles, templates, dot phrases, guides, worksheets, and other downloadable materials
Courses, portals, and any other online access
Live workshops, build events, trainings, and group programs
Any product purchased at a promotional or discounted price

We do not issue refunds because you changed your mind, did not use the product, decided it was not what you expected, lost access through your own action, or experienced a change in your personal or professional circumstances.

Before you buy

Every product page describes what is included. Read it, along with our Terms of Purchase, our Disclaimer, and the license that applies to the product you are buying.

If you are unsure whether a product fits your practice setting, specialty, or electronic health record, email support@SignTheChart.com before you purchase. We will answer honestly, including when the answer is that a product is not right for you.

If something goes wrong

We stand behind delivery and access, and we want you to be able to use what you paid for.

You did not receive your access or download
A file will not open, a link is broken, or a portal will not load
You received the wrong product
You were charged incorrectly or more than once

We aim to respond within three (3) business days. If you paid for a product and cannot access it, and we are unable to resolve the access problem, we will make it right.

We are also glad to answer questions about how to use a product. Support covers access, delivery, and usability. It does not include clinical consultation, personalized documentation review, legal or contract review, or technical support for your employer's electronic health record.

The one exception

If we cancel a paid live event outright and do not offer a replacement date, a recording, or equivalent materials, we will refund the amount you paid for that event.

Missing a live session you registered for does not entitle you to a refund. Where a recording is provided, it satisfies our delivery obligation.

Chargebacks

If you have a problem with a purchase, contact us first at support@SignTheChart.com and give us a reasonable opportunity to resolve it.

Filing a chargeback or payment dispute without contacting us first is a breach of our Terms of Purchase. If you file one, your license to every SignTheChart product you have purchased terminates immediately, and you must stop using and destroy all copies of our materials, including anything you have loaded into an electronic health record. We may present our Terms of Purchase, your purchase record, and your access records to your financial institution and payment processor, and we may decline future purchases from you.

Duplicate and unauthorized charges

If you believe you were charged in error or that someone used your payment method without authorization, contact support@SignTheChart.com right away. We will investigate and correct any genuine billing error.

Questions

Email support@SignTheChart.com.