Stop Calling Patients for Every Lab Result

You have twenty new results sitting in your inbox. Most of them are normal.

You will call about a lot of them, because that is what you have always done, and because somewhere along the way calling started to feel like the thorough option. The careful one. The one a good NP picks.

Then the call lasts nineteen minutes, because once someone has you on the phone they are not going to waste it on a normal thyroid panel. They have a knee thing. And a question about their mother.

You just ran a visit with no exam, no documentation, no billing, and no time on the schedule for any of it.

Calling about every result is a workflow choice. It is not a clinical requirement.